Power Outage and Phone Outage Where to Lodge Complaints

Due to ongoing power outages and phone line outages in Long Lake and Raquette Lake, NY we have compiled a list for local consumers to contact utitlity companies and places to lodge complaints.  We will add to this list as more information becomes available. 

In addition to the power being out the frontier phone lines and AT&T Cell phone service is also currently out.

How to lodge a complaint regarding power outages.

First call NYSEG and report outage so they have it on record. Phone number to report outage is 800.572.1131

For Frontier Telephone Outage – 1.800.921.8101 

Then contact the NYS Public Service Commission. You can call them at 1-888-697-7728 (8:30 am – 4:00 pm)

Filing a complaint on-line with Public Service Commission

http://www3.dps.ny.gov/ocs/itgate.nsf/(webDPS_welcome)

Governor Andrew Cuomo
https://www.governor.ny.gov/content/governor-contact-form

Contact by phone:1-518-474-8390
Office hours: 9:00am to 5:00pm

 
Contact us by mail:
The Honorable Andrew M. Cuomo
Governor of New York State
NYS State Capitol Building
Albany, NY 12224

NYSEG – Won’t accept phone complaints – but email customer service at:
https://www.nyseg.comendUsAnEmail

National Grid Report a Power Outage
Report online or call 1-800-867-5222
24 hours a day, every day.

Social Media is a great way to get attention regarding on-going utility issues.  Here are some helpful twitter accounts to make some noise 

Twitter

NYSEG Twitter https://twitter.com/NYSEandG

Governor Cuomo Twitter https://twitter.com/NYGovCuomo

Senator Tedisco Twitter https://twitter.com/JamesTedisco

Frontier Twitter https://twitter.com/askfrontier

 

Long Lake